What to include
- liteSSH version
- macOS version and Mac model
- Authentication type: password, private key, identity, keyboard-interactive, or SSH agent
- What you expected to happen
- The exact error message, if one is shown
Technical Support
Need help with liteSSH? Send a support request with the details below and we will help investigate connection, SFTP, forwarding, authentication, or App Store installation issues.
Protect your secrets
Please do not send passwords, private keys, passphrases, production host credentials, or sensitive terminal output. If a screenshot contains private server details, redact them before sending.
Common checks
- Confirm the host address, port, and username.
- Confirm the remote server allows your selected authentication method.
- For private keys, confirm the file path and passphrase.
- For port forwarding, confirm the local port is not already in use.
Local data location
Runtime data is stored in the Electron user data directory for liteSSH, commonly under ~/Library/Application Support/litessh on macOS.